Terms and conditions

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Terms and Conditions

RafturiOnline.ro is the property of the frameworks SRL, a registered company at the Trade register under No. J40/7764/2005, Fiscal Code RO17523870 (EU VAT number). 


Str. Valea Cascadelor 21,

Sector 6 Bucharest, Romania

E-mail: office@frameworks.ro

Tel: 021.314.2004


Sos. Bucharest-Urziceni Nr. 14,

Com. Afumati, Jud. Ilfov

E-mail: sales@frameworks.ro 

Tel: 0786,537,000-0762.12.88.33


Central Warehouse:

Doraly Commercial Park, Pavilion 8,

Sos. Bucharest-Urziceni Nr. 16,

, Bucharest

Tel: 021.314.2004-0762.12.88.33


EMAG Marketplace Department:

Sos. Bucharest-Urziceni Nr. 14a,

Com. Afumati, Jud. Ilfov

E-mail: frameworks@emag.ro

Tel: 021.314.2004-0786,537,000


The terms and conditions below refer to the purchases, orders made in the online store. To have all the information regarding the order conditions and the delivery of a product on RafturiOnline.ro, please read the following carefully. If you have any questions or questions, please contact us at one of the following phone numbers: or. The terms and conditions of this contain the rules of a valid order, the basic contractual conditions of a possible contract between the seller and the buyer. At the same time, these terms and conditions govern the responsibility of the company that manages the online store, linked to the operation of the Web page. These terms and conditions are exclusively valid, and any other clauses become null unless the change has been previously announced or if it has been made in writing. The company that manages the virtual store RafturiOnline.ro, in some cases is entitled to change the terms and conditions, so we recommend, as before each purchase, to read the terms and conditions displayed on the site. These changes are valid from the date of their occurrence on the internet and cannot be applied to previously concluded contracts. For each order made on the site, the terms and conditions in force at the time of ordering are valid. In the case of a valid order, you accept without exception all the terms and conditions read here. In the case of using the Web page, you accept that you will comply with the terms and conditions listed here, as well as the rules of use. By completing and submitting the order that appears on the RafturiOnline.ro, the buyer simultaneously orders the products appearing in the online store, and is responsible for corectutudinea the data provided by him. E-mail address or telephone number indicated Wrongly entail the unfulfillment of the order, given that the seller cannot contact the buyer.

How do I order?

1. Order Online:

Any product loaded on the online store can be ordered by using the trolley icon on the product data sheet. By pressing the right trolley icon, the product in question arrives in the virtual shopping cart. The products in the virtual shopping cart can be viewed at any time, if you click on the basket icon located in the top right of the Web page.
Here you can delete any unwanted products, and here you can define the amount of products you want to buy more pieces. If you have made the necessary settings and all the products have entered the basket, fill in the data dvs.si Press the button "finalize the order". 
After ordering in the virtual store, you will receive an automatic email to the e-mail address indicated by you, which is not considered the offer, it only confirms the registration of the successful order and forwarding it to the seller. On the basis of these, our colleagues, during the hours of the program, will contact you by means of the contacts indicated by you.
The buyer acknowledges that, after the order has been made on the portal, and after the telephone confirmation by an employee of the seller, a contract of sale-purchase or delivery concluded verbally for the ordered product is involved. To the extent that the product is not currently found in stock, we will indicate by phone a date on which we expect the arrival of the product in question. Please confirm the acceptance of this date with an answer sent by e-mail, and if that date is not convenient, please signal us and this, and you will be able to give up the ordered Produslul.

2. Phone command

By telephoning One of the numbers 0786,537,000 or 0762.12.88.33 a representative of the frameworks will take over your order. 

3. ORDER BY email

In the "Order Form" section you can send your order using the "contact form" or directly to the email address comenzi@rafturionline.ro. Specify the codes and names of the products you want, fill in your data and then click on the "Send" button.

Price of products:

All prices posted on the site are in Euro and do not contain VAT. The offers and products presented on the RAFTURIONLINE.RO website are available within the stock limit. The prices of products presented on RafturiOnline.ro can be modified without prior communication.

Payment Methods:

1. Cash Payment:
Cash payment is made entirely in Lei when the products are picked up at the RafturiOnline.ro headquarters. The value of the products is at the time of the phone confirmation of the order.

2. Card payment when lifting the products from the showroom: 

Upon picking up products from our premises, you can pay with a bank card issued under the Visa and MasterCard logo (including Maestro) via the existing POS terminal. The cardholder is not required to be a legal or physical person, you can make the payment even if you are not the cardholder.

3. Payment Order:

In case of delivery of products by couriers, payment shall be made by order of payment before delivery. After making the payment please send us by email or fax, a copy of the payment proof to complete the your command as soon as possible.

For products that are delivered on the basis of the order, an advance of at least 50% of the product value may be required if they are not available in stock. After the phone confirmation of the order will be issued an advance invoice and sale-purchase contract. The seller will consider the order launched when the customer makes the payment according to the advance invoice received. 


Our goal is to deliver your purchases in the fastest and most efficient way possible. The ordered products are delivered all over the country. Delivery is done through the transport or Fast courier company (Urgent Cargus) with which our company has concluded a contract of collaboration with reduced prices under contract.


* Under contract, for expeditions over 3 m long or over 100 kg weight, during the busy periods the delivery will be made from the headquarters of the Urgent Cargus Courier.

* If the weight of the packages exceeds 5 kg the payment will be made only by payment order, not being possible to send them with the payment of the refund.

Thus we have a time of shipment of 1-2 working days in large cities and 2-3 working days for small towns. The price of the shipment is calculated according to the weight of the package and the area/distance. 

Transport costs shall be charged to the buyer and will be paid at the time of delivery directly to The courier company. For orders exceeding €1000 without VAT, transport is free (via transport companies) for products in the category "Metal shelves shop, equipment, accessories" until the cities of the county residence and the delivery term is minimum 3-5 Working days.


The products can be picked up directly from our shop in Doraly Shopping Park, Sos. Bucharest-Urziceni Nr. 14a, smoked, Ilfov. If the product chosen by the customer is not available in stock, the delivery term will be telephoned by a representative of our company.

Product Warranty:

The products purchased through the RAFTURIONLINE.RO website benefit from the warranty 12 months from the reception. Thus, each shipment will be accompanied by the manufacturer's warranty certificate together with the invoice. 

Return conditions:

According to the legislation in force, respectively O.G. 34/2014, the waiver of purchase is applicable only to customers and only to products delivered by courier.

Thus the consumer has the right to notify the trader in writing that he will waive the purchase of the product without penalties and without invoking a reason, within 14 working days of receiving the product. Quitting the purchase within 14 days can only be applied to products delivered by courier. The returned product must be in the same condition as it was delivered (in the original package with all accessories, with intact labels and the documents that accompanied it). The return costs will be incurred by the customer and the reimbursement of the product will be made within 30 days of return. If the product is returned to a state in which it can no longer be resold as new, we reserve the right to request a fee to return the product at the initial stage (if possible) or to cover the price difference resulting from the sale of the product as At the customer's option we will resend the product at its expense. Products that have been made on the order can not be returned (special order is defined as the list of products ordered by the beneficiary and not in the usual stock of the supplier but which can be delivered on the basis of a firm order and payment of an advance , in terms agreed by the parties. The supplier will inform the beneficiary if any of the products ordered constitute the special order.). This clause applies to CONF. O.G. 130/2000, in case of purchase of products from this site using remote communication techniques, applying the definitions contained in O.G. 130/2000 art. 2 Letter E. If the product supplied does not meet the specifications of the site may be returned without any additional cost from the customer, after prior notification has been sent in writing from it specifying the lack of conformity of The product within 48 hours of delivery. The customer may request replacement of the product or return its consideration.


The information and technical details presented on our website are purely informative. To provide updated information RafturiOnline.ro will periodically make changes in the content of the site, changes referring to information about products, descriptions, pictures, prices, etc.  

The products are proposed within the limits of available stocks. The stocks mentioned are purely informative data. In case of stock depletion, the frameworks reserves the right to deliver similar products or with a higher index. In the event of impossibility, the company shall contact the customer by telephone or by email to the address communicated by the latter, as soon as possible, to propose either a replacement solution or to cancel its order.



In accordance with the provisions of Law No. 677/2001 for the protection of persons with regard to the processing of personal data and the free movement of such data ("Law No. 677/2001 ") and with the provisions of regulation (EU) No 679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (' GDPR '), which will be completed with effect from 25 May 2018 The normative framework applicable to the processing of personal data, and in particular pursuant to Article 12 and article 13 of the GDPR,

Please be advised that

The Society of Frameworks SRL, established in Bucharest, Waterfall Valley Str. 21, Sector 6, postal code 061512, registered at the Office of the Trade Register of the Court of Bucharest under No. J40/7764/2005, unique identification code RO 17523870, (hereinafter referred to as "the company" or "frameworks"), processes your personal data safely, in good faith, and in accordance with the legal provisions in force, Only in the achievement of the purposes specified below.

For the purposes of GDPR, you are the person concerned and your personal data is processed as a result of the fact that, in terms of invoicing and sending orders operated by the frameworks, you You have the quality of:

(i) Recipient-natural person-of these invoices or

(ii) designated user of the consignee – legal person – of these invoices.

1. Personal Data processed

As far as you are concerned, the frameworks process the following personal data: mainly your data. identification, trade, demographic, localization or other personal data that we collect directly from you.

2. Purposes of processing personal data

The company collects your data. Solely for legitimate purposes, such as to provide products and services, or to provide assistance with the purchase of our products and services, to identify you by means of communication, for the purpose of Marketing, for improving and developing the products and services we offer, etc. The processing of personal data is always founded either on the execution of contracts concluded with us, on the need to comply with a legal obligation, on our legitimate interest or a major public interest or, where applicable, on your consent if you have manifested yourself option in this respect.

The legal basis of this processing is the provisions of art. 6 para. 1 (a) of the GDPR, and on the basis of your expressly expressed consent.

Your data is not available. are processed throughout our contractual relationship and, after completion, at least over the period of 5 years. Frameworks does not process your personal data in automated decision-making processes nor does it use them to create profiles, accepțiunea given these terms by GDPR.

The frameworks process your personal data exclusively on the territory of Romania and do not transmit this data abroad.

If, during the retention of your personal data, legislative changes are made that will require changes to the periods specified above, the frameworks will adapt these periods to the legal requirements.

3. The rights of the data subject in respect of his personal information:

We would also like to inform you that, according to Law No. 677/2001 and Article 12-22 of the GDPR, you have the following rights:

I. The right to information and access to your personal data;

II. The right to rectify your data;

III. The right to be forgotten/the right to delete data;

IV. The right to restrict processing;

V. The right to portability of data;

VI. The right to oppose the processing of your data in the case of personal data processing in accordance with article 6 (1) (e) or (f) of the GDPR, respectively for the performance of a task carried out in the public interest or within the The exercise of an official authority with which the operator is invested, namely for the purposes of legitimate interests;

VII. The right not to be subjected to an individual decision, which means the right to request and obtain the withdrawal, cancellation and reconsideration of any decision which produces legal effects on you, adopted solely on the basis of an operation of Processing of personal data by automated means for the purpose of evaluating personality traits, such as professional skills, credibility, your workplace behaviour;

VIII. The right to notify the national supervisory authority of the processing of personal data or any competent courts.

To exercise these rights or for any other aspects relating to the processing of personal data, you may contact the company by a written, dated and signed request, on the address of the company (Bucharest, Waterfall Valley Str. 21, Sector 6, postal code 061512), or by email to the address contact@frameworks.ro, as well as other contact details available on the company website, www.rafturionline.ro. 

Your request will be reviewed and you will be answered within 15 days of receiving it by the company, under Law 677/2001, and after 25 May 2018, within 30 days of receipt of the request by the company, according to GDPR.

For the data provided by you as a result of expressing explicit consent to this effect, please be advised that, under the provisions of the GDPR, you may withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of Consent prior to its withdrawal.

4. Persons empowered:
Frameworks transmit personal data to our business partners such as the Accounting office and courier companies.

5. Other aspects:

The company ensures that it processes your data in terms of legitimacy, while implementing appropriate technical and organizational measures to ensure the integrity and confidentiality of data according to art. 25 and 32 of GDPR.


Privacy Policy

The privacy policy promoted by frameworks S.R.L. explains how we use any type of personal information that you can offer during the use of the site or placing an online order.

Personal information means any type of information that identifies you in your personal name (e.g. your name, address or phone).


Frameworks S.R.L. will not sell, rent or distribute the information collected to anyone. We collect the information in order to be able to honor the orders and to serve as best our clients with full information about the status of orders or delivery. The information collected includes: Name, delivery address, billing address or telephone numbers. Credit card information will not be collected or saved by us.

At any time you can modify or delete the information you have given us from our database. If you wish to modify your personal information in our possession, please contact us by phone at: 021.314.2004 or email address contact@frameworks.ro.

We will try to inform you if changes occur in our privacy policy that may affect the way we use the information provided by you. However, we encourage users to be responsible for the confidentiality of personal data and to check from time to time the rules stipulated by this policy in order to reupdate their preferences.

We are happy to receive your questions and comments on any aspect of confidentiality.

If you have such comments or if you wish to make a complaint about how we use your personal data, please contact us by phone at: 021.314.2004 or email address contact@frameworks.ro.

Presentation Showroom
Sos. Bucuresti-Urziceni nr.14, Afumati, ILFOV
Orders and information
Tel.: 0786.537.000
20 / jan
At Grenke Renting Romania, we take a personal approach to our work. We believe that traditional values such as transparency, fairness and honesty still hold true and we strive to ensure that these continue to underpin our relationships with customers, partners and shareholders. But our outlook also remains progressive, as is apparent from our innovative products and sustainable growth.
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